2002-03

2003-04

2004-05

2005-06

2006-07

 Caseload assumption

29,000

33,000

36,000

36,000

72,000

 Outturn

31,585

34,490

42,039

58,991

69,939

 Average staff in post 

1,413

1,635

1,680*

1,825*
Restated
1,899

2,146*

 Key Target / Indicator

2002-03

Actual

2003-04

Actual

2004-05

Actual

2005-06

Actual

2006-07

Actual

Financial

Reduce the bankruptcy administration fee to £1,600

n/a

n/a

2 year target

***

Reduce the company administration fee to £1,920

n/a

n/a

2 year target

***

Increase manpower productivity of processing redundancy payment claims by 11%

n/a

n/a

13%

n/a

 N/a

Reduce the cost of policy work by 9%

n/a

n/a

10%

n/a

N/a

Reduce the cost of enforcement activity by 4%

n/a

n/a

15%

n/a

N/a

Reduce the cost of accomodation and procurement functions by 8%

n/a

n/a

2 year target

13.2%

N/a

Quality

Percentage of user satisfaction as measured by the User Satisfaction Index

85%

87.9%

86.3%

83.37%

91.49%

Increase the level of public confidence in The Service’s Enforcement Regime

N/a

N/a

51%

64.75%

62.81%

Reduce average time (months) from a company’s insolvency to conclusion of disqualification proceedings 

24.3

22.4

25

27

27.5

Increase percentage of disqualification cases concluded
-within 30 months 
-within 24 months

 84%

58%

 80.8%

54.4%

 80.5%

50%

 79.13%

47.64%

 81.2%

47.2%

Check and action Insolvency Services Account payment requisitions within 4 days or by due date 

98.5%

97.4%

97.9%

98.5%

99.1%

Action invoices for payment 
-within 30 days of receipt
-within 20 days of receipt 

 99%

97.6%

 99.1%

95.8%

 99.2%

94.6%

 99.14%

n/a

 99.16%

n/a

Reply to letters from Members of Parliament delegated to the Chief Executive within 10 working days 

100%

100%

100%

100%

100%

Action redundancy payment claims within 3 weeks

N/a

N/a

N/a

78.58%

 80.09%

Action redundancy payment claims within 6 weeks

n/a

89%

92.5%

92.57%

94.08%

 Complete internal Section 447 investigations within 6 mnonths

N/a

N/a

N/a

N/a

93.2%

Productivity

Complete case administrations 

30,328

28,907

28,972

44,180

 53,819 

Uncompleted administrations 

19,052

24,889

37,758

53,191

69,863

Maintain the level of open insolvency cases at < 12 months’ input 

n/a

n/a

89.8%

n/a

N/a

Number of prosecution reports submitted where there is evidence of criminal behaviour -total for bankruptcy & compulsory liquidations

1,097

946

1,227

1,295

606

Take proceedings for disqualification of unfit directors - orders/undertakings obtained

1,594

1,367

1,240

1,173

1,200**

Secure Bankruptcy Restrictions Orders against unfit debtors 

n/a

n/a

22

843

1,867

Increase enforcement activity outputs

n/a

n/a

2 year target

33%

10.9% 

Number of cases where income payment order/agreement obtained by official receiver 

2,219

2,961

6,741

9,605

12,533