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| Complaints
Performance Data Complaints As a current holder of the Charter Mark standard, which is awarded to public sector organisations for excellence in the provision of services to its users, The Insolvency Service is continually aiming to improve the standard of service that it delivers. An important aspect of our user service is the way we handle, respond to and analyse complaints that we receive. The Insolvency Service receives a wide range of complaints. Many of these complaints are the result of misunderstandings of the processes involved in insolvency. These complaints, whilst remaining valid expressions of dissatisfaction, are termed ‘Not Justified’. Many complainants whose complaints were viewed as not justified still received an apology. Complaint Types We use complaints that we receive to develop and improve the service we provide to all of our users. Aside from changes made as an immediate result of individual complaints, we also look for trends, which become apparent through the analysis of the larger body of complaints. Complaints received are categorised into one of the following five distinct categories
Complaints Performance Data Please use the attached links to view The Insolvency Service’s complaints statistics for the relevant periods. Complaints Statistics 2008-09 (1 April 2008 to 31 March 2009) Complaints Statistics 2007-08 (1 April 2007 to 31 March 2008) Complaints Statistics 2006-07 (1 April 2006 to 31 March 2007) Complaints Statistics 2005-06 (1 April 2005 to 31 March 2006) Complaints Statistics 2004-05 (1 April 2004 to 31 March 2005) Complaints Statistics 2003-04 (1 April 2003 to 31 March 2004) Complaints Statistics 2002-03 (1 April 2002 to 31 March 2003) Complaints Statistics 2001-02 (1 April 2001 to 31 March 2002) Complaints Statistics 2000-01 (1 April 2000 to 31 March 2001) How can I make a complaint If you would like information on how to make a complaint, use this link to view our guidance leaflet: Complaints Procedure: Information on making a complaint. |
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