The IP Banking User Group Meeting

At 10.30am on Wednesday 4^th April 2001, 2^nd floor meetings room,

Insolvency Service Headquarters, Ladywood House, 45/46 Stephenson Street, Birmingham

In attendance: Representing:

Eddie Doherty welcomed everybody to the meeting and asked for approval of the last minutes, which was given.

Apologies received

Jim Curtois- CAU

Tony Mitchell – BDO Stoy Hayward

Ian Cockerill – The Law Society

Jane Walker – Errington Walker

1. Customer Survey

Eddie advised that the results of the survey, together with an action plan for CAU management will soon be available on the Insolvency Service website and that copies can be requested from CAU directly. The next Dear IP due in May will inform IPs of the availability of the reports on the website and the option to order a copy from CAU.

2. Minimum amounts for dividend cheques

Ron Heppenstall advised that there is no legal minimum amount that cannot be paid and that CAU would continue to pay even the smallest cheques

3. Treasury Bills

Ron advised that the some time ago the Bank of England decided that Treasury Bills could only be purchased on a weekly basis. Since then CAU have successfully negotiated with the National Investment and Loans Office (NILO) who have agreed to purchase Treasury Bills on a daily basis.

4. Static balance exercise

In preparation for on-line access CAU has written to all IP’s regarding cases, which have had a static balance since 1 April 1999, and asking them if the case should remain open. Thirty five per-cent of IP’s responded and a chase up letter will be sent shortly.

3. On-line access to BANCS

Eddie advised that the start date has been put back to June of this year due to unexpected delays

Ron handed those present a review of performance against CAU’s key performance indicators. Ron explained that the Service Level Agreement (SLA) finished on 31 March 2001 and that CAU has signed a new local agreement. The main change is that the target for cheque turnaround has been changed to 98% in four days.

5. BACS

Eddie advised that the uptake of BACS was still disappointing but had increased to 4%. Alyson Williams advised that BACS forms were now available on the 32-bit version of Turnkey.

6. Security

Nothing to report

Eddie stated that everybody should now be aware that the new Regulations had come into effect from 2 April 2001.

Eddie advised that the results of the review had been published on the DTI website under publications.

A recommendation of the first part of the review was that the fees and funding of The Insolvency Service should be reviewed. This is currently in progress with a target to report by August.

9. Internet (CAU)

CAU is keen to extend the use of the Service’s website by providing information about CAU and the option to order forms " down the line".

Eddie passed those present copies of how the website will look and advised that any feedback is welcome.

10. Any other business

Nigel advised that he has been experiencing a problem with the consolidation of estates. Eddie stated that Gary would look into the matter.

Eddie thanked everybody for their input and it was agreed that the next meeting would take place at 10.30 am on Thursday 4^th October 2001 @ The Insolvency Service Headquarters in Birmingham.