The Services MDP programme is well underway with almost all our managers having attended the training needs analysis workshops; thirty-four workshops ran with 439 managers attending. Have you completed your self-assessment yet, if not do hurry as provision for modules is being allocated.

The programme is addressing the core needs of managers ensuring that you’ll be well equipped to do the job in hand. Of course we do understand that at times there will be managers who have needs over and above the competency framework of the MDP. The Learning and Development team are prepared to address these needs as and when they arise. For example negotiation skills and project management skills, which some managers may need for their work, will be catered for centrally if the needs are identified in a PPP review with the line manager.

Training for Excellence are designing the modules which will be available from September 2002. This will be done in partnership with the Learning and Development team and some members of the MDP focus- group, we are planning to pilot some of the modules in August. The content of the modules will be made available to you via the intranet once established. We will continue to update you about the MDP using the intranet to inform you of the programmes progress.

During the workshops a number of questions were asked we have replied to the most frequently asked below.

1.Q-Commitment-what will happen in a year’s time, when perhaps money gets tight?

A-This is a major project for The Service and senior management have given an undertaking

to support MDP and continue to budget for it.

2.Q How do you deal with an under performer, who does not agree with managers assessment of TNA.

A-You will need to have evidence to prove your assessment is correct, if you have a conversation about expectations after self- analysis this should be resolved.

3.Q Time management should be included in module D.

A–The course content for the modules is now being developed. Its not unreasonable to assume that time management would be included in the Planning and Organisation module.

4.Q Interviewing skills should include disciplinary, counselling, exit with separate

Recruitment & Selection

A The content for the modules is being decided and developed at this time.

5.Q Can you put assessment forms 1&2 on the intranet can then print the responses

A-The forms will be going on the Intranet.

6. Q Module programmes should be on the intranet and updated regularly – accessible location!

A-Course availability will be available via the intranet and regularly updated.

7. Q Can we book programmes via the intranet and can then print response?

A-Cust will have to be consulted about this.

8. Q Managers "must do" Developing People module!

A-Consideration is being given to making some of the modules mandatory

9. Q We need awareness of the distance learning materials

A-We plan to compliment the MDP with a range of materials relevant to the modules. Lots of material relating to the competencies already exists.

10.Q Promote Employment Law module

A-Information on all modules will be available on the Intranet.

11.Q Are there any links to qualifications – NVQ’s Cert and Diploma Programmes

A No this is an in-house development programme providing core management subjects for our managers

12.Q Not the first time heard all this-what’s different?

A-This is a fully funded initiative with full commitment from Senior Management.

13.Q What happens when priorities change?

A-Development needs will remain the same irrespective of priorities. Learning and Development will always be linked with the business need. Leadership and management are key areas for development they are unlikely not to be a priority.

14.Q Have we internal resources for delivering training

A-Internal resources will deliver some of the modules and some will be delivered externally.

15.Q Are we using hotels or offices for events?

A-To maintain the programme schedule both internal and external venues will be scheduled

16. Q Are we using a staff survey for the – Benchmark?

A-The staff survey can be used as a benchmark for MDP evaluation.

17.Q If you select more than 1 module do you need more than one more than 1 form?

A-For clarity one module per form when booking (this will benefit HR and staff)

18. Q The Training Strategy Group does not reflect the needs of the Birmingham office

A-The TSG is being revised.

19.Q Theres no link between T&D national and local – regions do not see national teams

A-The enhanced role of the training liaison officer will link national and local training and development more successfully.