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Frequently Asked Questions
> Online Forms Service
What is the online forms
service?
How
will completing the forms online affect my bankruptcy?
If I complete the forms but don’t make myself bankrupt, what will you do
with the information?
What should I
do if I don’t have an email address?
What should I do
if I share an email address?
I’ve been asked to enter an activation key but I don’t understand what
this means?
What should I do if I don’t receive my activation key after registering?
What should I do if I
forget my password?
Where should I
put any additional information?
What do
I do with the forms once I have completed them?
What do I do if
I can’t get the forms to print?
What can I do if I notice I’ve made a mistake on the form after I’ve
submitted it?
WHAT IS
THE ONLINE FORMS SERVICE?
You can complete Form 6.27 – Debtor’s Bankruptcy Petition and Form 6.28 –
Statement of Affairs via the Online Forms Service, The Insolvency
Service’s online interactive website which can be accessed by the public
at a time and location that is convenient to you. This service can be
accessed via The Insolvency Service’s website at
www.insolvency.gov.uk.
The Online Forms Service is easy to use and provides assistance to allow
you to complete the forms on your own. There is a dedicated enquiry line –
0845 602 9848 - should you require any assistance in registering with the
service or completing the forms . Queries can also be sent via email to
onlineforms@insolvency.gsi.gov.uk or via links from other relevant
websites.
The Online Forms Service allows you save and retrieve partially completed
forms, as well as edit previously saved information. Partially completed
forms will stay in the system for a period of 90 days from the day you
last accessed the system. Once a form is fully completed you will be asked
to submit the form so that you can print the forms necessary to present
your bankruptcy petition. Once a form is submitted you cannot change the
information. Submitted forms are automatically deleted after 6 months if
no bankruptcy order is made.
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HOW
WILL COMPLETING THE FORMS ONLINE AFFECT MY BANKRUPTCY?
Completing, and submitting, the forms online will not mean you will become
automatically bankrupt; you will still need to print the forms and take
them to your local court in order for a bankruptcy order to be made
against you. Whether you complete the forms online or use the standard
paper form, the bankruptcy will be dealt with in the same way. The Online
Forms Service is simply an alternative, and perhaps more convenient, way
for you to complete the forms.
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IF I COMPLETE THE FORMS BUT DON’T MAKE MYSELF BANKRUPT, WHAT WILL YOU DO
WITH THE INFORMATION?
Information you enter into the online forms, is stored in a secure
database. This information is only available to The Insolvency Service if,
or when, a bankruptcy order is made against you by the court.
If you register with the Online Forms Service but do not access the system
for a period of 90 days, all the information you have entered, including
your name and registration details, will be automatically deleted. If you
wish to access the system again after the 90-day period has passed you
will have go through the registration process again.
Once you have completed and submitted a form using the Online Forms
Service the information you have provided will be stored in the secure
database for a period of six months. If no bankruptcy order has been made
at the end of the six-month period this information will be deleted from
the system.
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WHAT SHOULD I
DO IF I DON’T HAVE AN EMAIL ADDRESS?
The Online Forms Service is a secure system, which is accessible only by
an activation key. As this activation key is emailed to you you will need
to have access to an email address in order to use the system. If you do
not currently have an email address you will need to set up an email
account before you register for the Online Forms Service. You can do this
instantly by using one of the free internet email providers, e.g.
www.hotmail.co.uk or
uk.yahoo.com.
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WHAT SHOULD I DO IF
I SHARE AN EMAIL ADDRESS?
The system will not allow the same email address to be used by more than
one individual for reasons of security and confidentiality. If you share
an email address with your partner and you both want to use the Online
Forms Service, one of you will need to create a new email address before
you register. You can do this instantly by using one of the free internet
email providers, such as e.g.
www.hotmail.co.uk or uk.yahoo.com.
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I’VE BEEN ASKED TO ENTER AN ACTIVATION KEY BUT I DON’T UNDERSTAND WHAT
THIS MEANS?
When you register with the Online Forms Service you will be automatically
sent an email containing a mixture of numbers and letters, this is your
activation key. When you receive this email you will need to make a note
of the numbers and letters is contains and then log back into the Online
Forms Service. When you have entered your email address and password you
will be asked to enter your activation key – you will need to enter the
exact numbers and letters which were emailed to you in order to be able to
access the online forms. You will only need to enter the activation key
the first time you log in to the system, after this you will only have to
enter your email address and password.
The activation key is sent to your email address as a security measure and
to verify your registration details.
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WHAT SHOULD I DO IF I DON’T RECEIVE MY ACTIVATION KEY AFTER REGISTERING?
Your activation key should be emailed to you within 24 hours of your
registration. If, after this time, you do not receive an email you should
contact our enquiry line so that an activation key can be re-sent to you.
You can contact the enquiry line by telephone on 8045 602 9848, or
alternatively you can e-mail us at
onlineforms@insolvency.gsi.gov.uk.
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WHAT SHOULD I DO IF I FORGET MY PASSWORD?
If you forget your password you will need to contact us so we can re-set
your password. You can do this by telephoning our enquiry line on 0845 602
9848, or you can email us at
onlineforms@insolvency.gsi.gov.uk.
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WHERE SHOULD I PUT
ANY ADDITIONAL INFORMATION?
If you wish to provide any additional information regarding your situation
you will need to either include this in the relevant section of the online
form or alternatively you can make additional notes on a piece of paper
and attach this to the printed forms.
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WHAT DO I
DO WITH THE FORMS ONCE I HAVE COMPLETED THEM?
Once you have completed, and submitted, the forms you will need to print 3
copies, you will then need to contact your local court for further
information regarding dates and times of bankruptcy hearings.
For more information on presenting your petition for bankruptcy please see
our information leaflet 'Dealing
with Debt - How to petition for your own bankruptcy'.
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WHAT DO I DO IF I
CAN’T GET THE FORMS TO PRINT?
When you have completed all sections of the forms and have pressed the
“submit” button you will be reminded to print the forms before you finish.
This printout will be in Acrobat (.pdf) format, if Acrobat is not
installed on the computer you are using there is a link to download
Acrobat (at no cost) when you are reminded to print your forms. You will
need to make sure that you print using the acrobat toolbar and not the
internet toolbar. The acrobat tool bar will automatically appear at the
top of the printable version of the form, underneath the internet toolbar.
If you encounter any problems printing your forms you should contact our
enquiry line by telephone on 0845 602 9848 or alternatively email us at
onlineforms@insolvency.gsi.gov.uk
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WHAT CAN I DO IF I NOTICE I’VE MADE A MISTAKE ON THE FORM AFTER I’VE
SUBMITTED IT?
You can enter, save and amend information at any time up to the point
where you complete and submit the form. Once you have submitted your form
you can view the information you have provided but you cannot change it in
any way. The Online Forms Service enquiry line is not able to access or
amend this information in any way either. If you notice you have made a
mistake when completing the forms you will need to make the relevant
changes to the paper copy you have printed out. If a bankruptcy order is
made against you you will need to inform the official receiver of the
changes you have made.
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