Headquarters' section contacts
All of the sections below are
based in London at:
The Insolvency Service
21 Bloomsbury Street
London, WC1B 3QW
For Insolvency enquiries please contact:
0845 602 9848 For
Redundancy enquiries
please contact:
0845 145 0004
Estate Accounts and the Insolvency
Practitioner Unit (IPU) are
based in Birmingham at: The
Insolvency Service
Ladywood House
45/6 Stephenson Street
Birmingham, B2 4DS For enquiries please contact: 0121
698 4000 Enforcement
Directorate
The Enforcement Directorate has a range of responsibilities dealing with
misconduct and wrongdoing uncovered by official receiver’s or
Insolvency Practitioners.
Contact us on: Enforcement.Directorate@insolvency.gsi.gov.uk
Enforcement Hotline
If a member of the public thinks that a disqualified director or a
person subject to a Bankruptcy Restrictions Order or Undertaking is
acting in breach of their disqualification or restrictions, they can
complain by calling the Enforcement Hotline on 0845 601 3546.
Contact us on: Enforcement.Hotline@insolvency.gsi.gov.uk
Criminal Allegations Team
Official receivers (ORs) submit reports to the team alleging criminal
offences they have discovered in bankruptcies and companies in
compulsory liquidation. Insolvency practitioners (IPs) submit reports in
voluntary liquidations. Where appropriate the team liaises with the BERR
prosecuting authority to take forward the investigation and prosecution
of these offences.
When an OR considers that a bankrupt should be subject to bankruptcy
restrictions beyond their usual discharge date, they will submit a
report seeking authority to apply to the court for a Bankruptcy
Restrictions Order for 2-15 years. Where it is in the public interest,
the team will authorise the OR to make this application.
Contact us on: Criminal.allegations@insolvency.gsi.gov.uk
Finance Section
Finance Section is responsible for handling our payments and receipts
(except insolvency estate payments, which are handled by our Estate
Accounts).
Contact us on: Finance.Planning@insolvency.gsi.gov.uk
Estate Accounts
Estate Accounts section provides estates accounting and investment
services for IPs and holds funds on behalf of official receivers.
Contact us on: EAD.Enquiries@insolvency.gsi.gov.uk
Human Resources
Human Resources (HR) is responsible for reviewing, designing, and
implementing HR policies, procedures and practices. It administers our
personnel function and ensures we have a skilled, innovative, diverse
and professional workforce.
Contact us on: Human.Resources@insolvency.gsi.gov.uk
Insolvency Practitioner Unit
Insolvency Practitioner Unit (IPU) is responsible for all policy matters
relating to the authorisation and regulation of insolvency practitioners
(IPs), including the regulation of the Recognised Professional Bodies (RPBs).
IPU is the main point of contact with the RPBs and other representative
groups from the insolvency profession generally. The unit issues
guidance to IPs and provides advice to Ministers, officials and the
public on the regulation of IPs.
IPU is responsible for:
- reviewing IP disqualification reports;
- the authorisation and regulation of IPs
authorised by the Secretary of State (SoS), including monitoring
their work and considering complaints against them;
- ensuring that IPs comply with various statutory
duties, including the submission of disqualification returns;
- undertaking certain delegated functions on
behalf of the SoS, such as
- maintaining the register of individual
voluntary arrangements;
- dealing with applications for the agreement
in principle of appointments of office holders;
- approving such applications; and
- dealing with applications to sanction the
powers of trustees and liquidators in bankruptcy and compulsory
liquidation where there is no creditors' committee;
- ensuring the accuracy of The Insolvency
Service's database of cases and of IPs; and
- monitoring the RPBs.
Contact us on: IPU.email@insolvency.gsi.gov.uk
Policy
Policy Unit is responsible for all aspects of insolvency policy for
England and Wales and for certain aspects of corporate insolvency policy
in Scotland. It monitors the operation of insolvency legislation;
provides advice to Ministers, officials and the public on insolvency
policy; and considers the insolvency aspects of other legislation,
including European Union initiatives.
Contact us on: Policy.Unit@insolvency.gsi.gov.uk
Secretariat
Secretariat is responsible for taking forward Agency issues including:
- customer service issues including Charter Mark;
- our User Satisfaction Index;
- the complaints procedure;
- other quality initiatives;
- the website;
- producing the Agency Annual Report and
Accounts; and
- providing management support to our senior
management.
Contact us on: secretariat.section@insolvency.gsi.gov.uk
Redundancy Payments
Redundancy Payments HQ provides policy advice and briefing to Ministers,
officials and other government departments on the employment aspects of
redundancy, insolvency and employment status. It also deals with
correspondence from the general public concerning redundancy matters.
Contact us on: redundancy.payments@insolvency.gsi.gov.uk
Official Receiver contacts
The official receiver deals with the investigation and administration of
bankruptcies and companies in compulsory liquidation. If you do not know
where your local office is or how to contact it by e-mail, you can:
Redundancy Payments contacts
The Redundancy Payments Offices (RPOs) assess and pay statutory
entitlements to redundancy and associated payments when an employer
cannot or will not pay its employees. If you do not know where your
local RPO is or how to contact it by e-mail, you can:
Companies Investigation Branch (CIB)
Under the Companies Act, Companies
Investigation Branch has the power to investigate companies. CIB
investigations are confidential, and as a result company directors are
not given specific reasons as to why CIB is investigating their company.
As a result of statutory provisions CIB is unable to inform those who
have complained about a company that it is carrying out an investigation
or what, if anything, it has discovered during an investigation. If you
want to contact CIB you should in the first instance write to:
Companies Investigation Branch
21 Bloomsbury Streetx
Ground Floor
London
WC1B 3QW
Or you can e-mail: Vetting.section@berr.gsi.gov.uk
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